"Terms & Conditions"

Company Policy 
African Love is completely dedicated to customer satisfaction. If you have any suggestions or comments please
Contact us .For maximum discretion all orders are sent under plain packaging with no company logos

Purchasing on-line
Making a purchase on-line could not be easier. Just browse our website using the categories on the left hand side and click the "Add to Cart" button next to the item you wish to buy. Directly underneath each "add to cart" button, it will display the amount of items that you have in your cart. It will also give you this information down the left side column of each page. When you have finished shopping, you can click on any of the checkout links to proceed.  A new page will be displayed showing the items in your shopping cart. It will also ask you to select a delivery option. Select one of these and click on the "Check out" button. The next page will display payment options. You can pay for your items, either by credit/debit card or by cheque/postal orders or cash. To pay by cheque/postal orders or cash then please see
Other Payment Methods  below. To pay by credit or debit card then click on one of the card payment services and this will send to a secure payment page to enter your card details. Always check that your browser is displaying a "locked padlock icon" when a payment page is being displayed. This indicates that the payment page is secure. You will usually find the padlock icon in the bottom right hand corner of your browser window.

 

You can pay by MasterCard, Visa cards, credit / debit card payment. Your credit or debit card statement will display only a debit to Paypal

Other Payment Methods

As well as credit card payments, we can also accept payment by cheque, postal orders and cash. If you wish to purchase items using one of these methods then follow the Purchasing On-line instructions above and when you have finished shopping, select the option "Pay by cheque". You will be presented with an order form which you can print and fill out your details. You can then send this to us along with your payment (Our postal address is on the print out form)

 

*Please note: If sending payment by cash or by postal order then we would strongly advise sending these by registered post as we can not be held responsible for any lost or undelivered payment.

 

Pay with Paypal

Paypal enables anyone with an e-mail address to securely and conveniently pay for goods online. For more information click on the banner and sign up for an account! 

 

  Make payments with PayPal - it's fast, free and secure!

 

Shipping And Handling
The following shipping costs will be charged no matter how big the order:

UK - 4.50

Europe - 6.50

Overseas - 8.50

All items are dispatched via Royal Mail Special Delivery or an equivalent secure method, all in plain packaging with no company logos.

Delivery Schedule
Your order will be dispatched within 24 - 72 hours. On the rare occasions where a product is out of stock then we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait and we will give you a full refund. Feel free to contact us with regard to your delivery.
sales@africanlove.co.uk
Tax Charges
All orders are VAT free.
Credit Card Security
We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using our secure server encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee and Returns

Due to the intimate nature of our products, we cannot replace any items once the  sealed packaging has been opened unless there is a manufacturing fault. In the unlikely event of such a fault we will replace the item on a like for like basis, if returned within 7 days of purchase. Goods must be returned by recorded delivery or some other traceable method along with a copy of the purchase order. We will not be liable for postage on returns. We reserve the right to reject any return if we consider the complaint to be unreasonable, unjustified, frivolous or of the customers own making. This does not affect your statutory rights.

 

Rubber

Please remember that all rubber comes to you in matt finish. To achieve the shine that you see on our garments in the photographs it has to be polished with a silicone based type of polish. A suitable polish is available in the Rubber category or you could actually use most proprietary furniture polishes.

Privacy Policy
African Love understands that complete privacy is expected and under no circumstances do we disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. Discreet plain packaging is used for your order with no company logos etc.
Your credit or debit card statement will display only a debit to Paypal
Contact Us
If you need to contact us regarding your order, please email
sales@africanlove.co.uk , If you have any comments or suggestions about our website please e-mail info@africanlove.co.uk  we will be happy to hear from you!